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New · AI agents

Advanced technical support and sales agents

They serve your customers so naturally that nobody notices they're talking to an agent. They browse websites, run complex calculations, read technical datasheets and query your databases to deliver live information. Whatever your customer needs, the agent gets it done.

  • 10+ years automating business processes
  • AI Chatbot already runs in production on WhatsApp
  • 24/7 service on your website and WhatsApp

Sales agent

Online

  1. Customer: Hi, I need to pump water up to a tank 60 ft high, about 1,000 gallons a day. Which pump should I get?

  2. Calculation

    Agent: Adding pipe friction losses, the total head is about 70 ft. To move 1,000 gallons in 5 hours of pumping you need roughly 3.3 gpm.

  3. Datasheet · live stock

    Agent: I checked the datasheet: the BX-400 pump delivers 5 gpm at 72 ft, with plenty of margin. There are 7 units in stock.

  4. Customer: Perfect, can you send me a quote?

  5. Quote

    Agent: Done, it's in your inbox. Anything else I can help you with?

Sample conversation

Capabilities

Much more than a chatbot

Our agents don't just answer FAQs: they reason, check your systems and get tasks done the way your best rep would.

  • Natural conversations

    They speak in your brand's voice and understand context. Your customers feel they're talking to someone on your team.

  • Interacts with websites

    Browses pages, fills in forms and checks information on the web or in your company's systems.

  • Complex calculations

    Sizes solutions, compares options and runs technical or commercial calculations in seconds, with no spreadsheet errors.

  • Reads technical datasheets

    Reviews manuals and product datasheets to answer with exact data: dimensions, compatibility and specifications.

  • Queries databases

    Connects to your databases to check prices, stock, orders, customers or the status of a case.

  • Live information

    Answers with up-to-the-minute information, not memorized replies that go stale.

  • Sales and quotes

    Recommends the right product, prepares quotes and walks the customer all the way to the close.

  • 24/7 technical support

    Solves questions and troubleshoots issues at any hour, every day of the year, with no waiting times.

  • Human handoff

    When a case needs it, hands it to your team with the full conversation and context, so nothing gets repeated.

Use cases

One agent for support, one for sales, or both

We set it up around what your operation needs most.

Technical support

Handles first-line support and frees your team for the hard cases.

  • Troubleshoots issues step by step using your manuals and datasheets
  • Answers installation, setup and compatibility questions
  • Checks the status of orders, warranties or tickets in your systems
  • Hands cases that need a person to your team, with full context

Sales

Answers every inquiry instantly and leaves no opportunity unanswered.

  • Recommends the right product for each customer's needs
  • Sizes solutions and prepares quotes on the spot
  • Checks prices and availability live
  • Logs customer details in your CRM and follows up

The solution

An agent trained on your company's knowledge

Every agent is custom-built: it learns your products, your processes and the way you serve customers, and connects to the tools you already use, such as your website, databases, CRM or WhatsApp.

Behind it are Zerpia's 10+ years of process automation experience and the same technology we already run in production with AI Chatbot, our AI-powered WhatsApp customer service platform.

Implemented together with your team

We don't hand you a tool to configure on your own: we implement it with you, step by step.

  1. Discovery and assessment

    We review your processes, FAQs, technical datasheets and the systems you work with.

  2. Agent design

    We define its tone, rules and integrations: website, database, CRM and WhatsApp.

  3. Training

    We train it on your company's information so it answers with your real data.

  4. Joint testing and tuning

    We test it with you on real cases and fine-tune every detail before it goes live to your customers.

  5. Launch

    We switch it on in your channels and closely follow its first conversations.

  6. Ongoing support and improvement

    Every month we review results and keep improving it with what it learns from your customers.

The first month covers the agent's full setup and implementation. That's why every plan starts with an initial payment.

Plans

Simple plans, in US dollars

Every plan includes full implementation. Choose based on how many conversations your company handles each month.

  1. Month 1

    Initial payment

    Covers discovery, design, integrations, training and launch.

  2. Month 2

    Free

    You don't pay for the second month. Your agent keeps working and we fine-tune it with you.

  3. Month 3 onwards

    Monthly fee

    You pay your plan's monthly fee, with ongoing support and improvement.

  • Basic

    3,000conversations per month

    US$500/month

    from month 3

    Month 1 · initial paymentincludes implementation
    US$400
    Month 2
    Free
    Month 3 onwards
    US$500/month
  • Most popular

    Standard

    5,000conversations per month

    US$750/month

    from month 3

    Month 1 · initial paymentincludes implementation
    US$600
    Month 2
    Free
    Month 3 onwards
    US$750/month
  • Advanced

    10,000conversations per month

    US$1,500/month

    from month 3

    Month 1 · initial paymentincludes implementation
    US$1,200
    Month 2
    Free
    Month 3 onwards
    US$1,500/month

Every plan includes

  • Implementation and launch
  • Training on your company's information
  • Integrations with your website, databases, CRM or WhatsApp
  • Handoff to your team when needed
  • Monthly support and continuous improvement

Prices in US dollars (USD).

FAQ

Questions we often get

Will my customers notice they're talking to an agent?

Our agents converse so naturally, and in your brand's voice, that in practice your customers feel they're talking to someone on your team. If you prefer, the agent can also openly introduce itself as a virtual assistant: we decide that together.

Why is there an initial payment in the first month?

Because the first month covers the full setup and implementation: discovery, agent design, integrations with your systems, training on your information, joint testing and launch.

What does a free second month mean?

The second month has no cost. Your plan's monthly fee only starts being charged from the third month.

Which systems can the agent connect to?

Your website, databases, CRM and WhatsApp, among others. During discovery we review your systems and define the integrations together.

What happens if the agent can't solve a case?

It hands the case to someone on your team with the full conversation and context, so the customer doesn't have to repeat anything.

Why trust Zerpia?

We have been automating processes for more than 10 years for companies in Chile, Colombia and the United States, and we already run AI Chatbot, our AI-powered WhatsApp customer service platform, in production.

Let's talk about your agent

Leave us your details and we'll show you how an agent would work with your company's real cases.

  • We'll get back to you within the business day
  • A demo focused on your business
  • No commitment

Request a demo

Fill in your details and we'll contact you to schedule it.